Add to ORKGA possible neglected area in the consumer complaint behavior (CCB) area is the potential effect of other customers on an individual’s complaint behavior. More specifically, it is possible that the mere presence of and/or interaction with acquainted or unacquainte
Consumer complaints often represent the last chance that an organisation has to redress any perceive...
The social exchange between consumers and service providers in service- based operations (such as re...
A void identified within the Relationship Marketing literature is the lack of research on dissatisfa...
One of the least understood areas in customer complaint behaviour (CCB) research is why some custome...
There is little research exploring the complex psychological processes underlying individual differe...
One of the least understood areas in customer complaint behaviour (CCB) research is why some custome...
This study examines the determinants of consumer complaint behaviors (CCB) in the service industry. ...
Consumer complaint behavior (CCB) is a complicated process that is not fully understood. The dual pu...
Now days the role of the consumer in the economy is taken very seriously and, in some cases, we can ...
Conceptualization and measurement of the consumer complaint intentions and behavior (CCB) construct...
Complaining is one form of communication for consumers to express their dissatisfaction. Understandi...
During a period of around forty years, the research on CCB has developed several models in order to ...
Customer complaining behavior (CCB) which deals with analysis of all the aspects involved in the cus...
This study developed and tested a model to investigate the effects of situational and individual dif...
The most widely used taxonomy of consumer complaining behaviour (Singh 1988) is limited in two res...
Consumer complaints often represent the last chance that an organisation has to redress any perceive...
The social exchange between consumers and service providers in service- based operations (such as re...
A void identified within the Relationship Marketing literature is the lack of research on dissatisfa...
One of the least understood areas in customer complaint behaviour (CCB) research is why some custome...
There is little research exploring the complex psychological processes underlying individual differe...
One of the least understood areas in customer complaint behaviour (CCB) research is why some custome...
This study examines the determinants of consumer complaint behaviors (CCB) in the service industry. ...
Consumer complaint behavior (CCB) is a complicated process that is not fully understood. The dual pu...
Now days the role of the consumer in the economy is taken very seriously and, in some cases, we can ...
Conceptualization and measurement of the consumer complaint intentions and behavior (CCB) construct...
Complaining is one form of communication for consumers to express their dissatisfaction. Understandi...
During a period of around forty years, the research on CCB has developed several models in order to ...
Customer complaining behavior (CCB) which deals with analysis of all the aspects involved in the cus...
This study developed and tested a model to investigate the effects of situational and individual dif...
The most widely used taxonomy of consumer complaining behaviour (Singh 1988) is limited in two res...
Consumer complaints often represent the last chance that an organisation has to redress any perceive...
The social exchange between consumers and service providers in service- based operations (such as re...
A void identified within the Relationship Marketing literature is the lack of research on dissatisfa...